We hope you love your CAHAIA pieces. However, if something isn’t quite right, we are happy to help with a return or exchange.

Eligibility

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unused, and in their original packaging, including the dust bag and original box.
• Proof of purchase is required for all returns.
  

How to Start a Return

To initiate a return, please email us at cahaia@cahaiaculture.com with your order number and reason for the return.

Returns: For standard returns within the U.S., CAHAIA will provide a prepaid return shipping label. A flat $15 shipping fee will be deducted from your refund.

Damaged or Incorrect Items: If your item arrives damaged or incorrect, CAHAIA will provide a prepaid return shipping label at no cost to you.

Refunds

• Once we receive and inspect your item, we’ll process your refund to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable.
  

Exchanges

We do not offer direct exchanges. If you would like a different design or color, please initiate a return for your original purchase and place a new order for your preferred piece, subject to availability. Our standard return policy applies.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of receipt at cahaia@cahaiaculture.com, including photographs of the item and packaging. We will work to resolve the issue as quickly as possible.